Dear customer,
In order to process return deliveries quickly and smoothly, please apply for a RMA number (see also RMA number request) before shipping back.
Please label the outside of the shipping package as well as all shipping documents with the RMA number. After applying a RMA number, you will automatically receive the delivery note together with the RMA number from IXXAT. IXXAT reserves the right to refuse the reception of deliveries without valid RMA or incomplete shipping documents. Freight costs will be at the expense of the customer.
1. RMA number request
To apply for a RMA number please use our RMA form. Enter your address data into the form and continue by using the "submit" button. The following screen allows you to enter the data for the hardware (board type, version number and serial number) to be returned. Please provide a detailed problem description with each serial board to assist the repair staff. ("defective" is not sufficient).
As soon as we verified the data, your RMA number will be generated. You will receive a return delivery note form by e-mail or by fax (if you did not indicate an e-mail address). e-mail is highly recommended since this accelerates the processing.
2. Return for repair
- Please send the device together with the return delivery note to the address that is mentioned above.
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The signed return delivery form including all necessary information must be enclosed with the consignment. Return deliveries without a detailed description of the defect cannot be processed.
- Please label the outside of the shipping package with the RMA number.
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The product to be repaired must be packed correctly according to ESD guidelines. Please use the original packaging if possible.
- All deliveries to IXXAT have to be paid by the customer. IXXAT will refuse the reception of unpaid deliveries.
IXXAT is entitled to reimbursement of costs (max. 50,00 EUR plus freight costs and VAT) if you report what you believe to be a defect without being able to prove it to be so.
IXXAT will charge the customer for the repair of damages which are caused by the customer through the misuse of the product, even if the product is still under warranty.
- A repair up to EUR 70 is performed and charged to the customer without a previous cost estimation. If a cost estimation is required in any case, the customer has to specify this in writing within the RMA form. This can lead to a longer repair time than usually specified by IXXAT.
- For extensive damages, IXXAT will automatically send an offer for the repair in advance.